Our treasures are handmade in small batches, so timing varies by piece. In-stock jewelry and homeware generally ship within 1–2 weeks, while custom jewelry and solid gold pieces typically require 4–6 weeks, unless otherwise noted in your proposal or invoice.

Made-to-order pieces, including our Game Collection, follow the timeframe listed on the product page.

These estimates cover preparation and production; shipping time is additional. You’ll receive tracking information once your order ships.

Shopping for a special occasion? Contact sales@sheltonmetal.com before ordering so we can help you plan.

Yes! Eligible pieces may be returned for exchange or online store credit within 30 days of delivery. We do not offer refunds to the original payment method for change-of-mind returns.

Items must be unused, unworn, and unaltered, with original packaging and all components included. Email sales@sheltonmetal.com with your order number before returning anything, and ship approved returns within 14 days of authorization.

Customers cover return shipping, and original shipping charges are not credited. Store credit is issued after inspection, and exchanges depend on availability.

Custom, personalized, and one-of-a-kind pieces, along with items marked final sale, are excluded from change-of-mind returns. If your order arrives damaged or incorrect, please contact us so we can help.

Yes! We offer repairs for Shelton Metal jewelry, including chain repairs and replacements, to help you continue enjoying your treasures.

Each repair is assessed individually. We’ll address workmanship concerns and discuss available solutions. Repairs for normal wear, accidental damage, resizing, or refinishing may involve a fee, which we’ll confirm before beginning any work.

Email sales@sheltonmetal.com with REPAIRS in the subject line. Include photographs, a brief description of the issue, and your order information if available. Please wait for our instructions before sending your piece.

The main differences are the metal underneath and how the gold layer is applied.

Gold Plated: Our gold-plated pieces feature a layer of 18k gold over brass. The finish can gradually wear with use, so gentle care helps preserve its appearance.

Gold Vermeil: Our vermeil pieces feature 18k gold over sterling silver. The sterling silver base distinguishes vermeil from gold plating over brass. It still requires care to protect the gold finish.

Gold Filled: A layer of gold alloy is mechanically bonded to a base metal, typically brass. This differs from traditional gold plating and is an option used in our chains.

All three contain real gold, but they are different from solid gold. Follow the care instructions for your piece, and check its product description for specific materials.

A little care helps preserve the beauty of your treasures. Always follow the instructions provided with your specific piece.

Jewelry: Remove before showering, swimming, exercising, or applying perfume and lotions. Gently wipe with a soft, nonabrasive cloth after wear and store pieces separately. Avoid harsh chemicals and abrasive polishing, especially on gold-plated, vermeil, and gold-filled pieces. Contact us about refinishing or replating when needed.

Homeware: Our all-stainless-steel pieces are dishwasher safe. Pieces with brass handles, plating, gemstones, or decorative inlays should be hand washed with mild soap, lukewarm water, and a soft cloth or sponge, then dried promptly. Avoid prolonged soaking and abrasive scrubbers. Clean serving pieces after use rather than leaving food or drink residue on the surface.

Brass & Patina: Our brass homeware is made with food-safe, lead-free brass that naturally develops a patina over time. You can enjoy this evolving finish or brighten natural, uncoated brass with lemon juice and baking soda or a brass cleaner labeled safe for food-contact surfaces. Clean gently with a soft cloth, following any cleaner instructions, then wash with mild soap, rinse thoroughly, and dry immediately. Do not use these methods on plated finishes, pearls, gemstones, or decorative inlays.

Pearls, Gemstones & Decorative Details: Clean gently with a soft cloth. Avoid acids, metal polish, soaking, and ultrasonic or steam cleaners unless specifically approved for the piece.

For care questions, email sales@sheltonmetal.com. We’re happy to help.

We specialize in engagement rings, wedding bands, and meaningful custom pieces. Fill out our Custom Request Form or email sales@sheltonmetal.com with your ideas, inspiration images, budget, and ideal timeline. We’ll discuss the possibilities and guide you through the design process.

Yes! Our recycled heirloom commissions give sentimental jewelry a new chapter. We can explore incorporating your existing stones and precious metals into a design you’ll love wearing.

Suitability depends on the materials and their condition. Send us photographs to get started, and please contact us before shipping any jewelry or loose stones.

To start the process- fill out our Custom Request Form

We’d love to welcome you! Our showroom in downtown Wilmington, North Carolina, is open by appointment for shopping and custom jewelry consultations.

Email sales@sheltonmetal.com to arrange your visit. If you’re hoping to see a particular piece, let us know so we can confirm its availability.

Yes! We offer international shipping to available destinations. Shipping options and costs are provided at checkout or through our team.

Import duties, taxes, and customs fees are the customer’s responsibility unless expressly included at checkout. Customs clearance may add delivery time. If your destination isn’t available at checkout, email us for assistance.

We welcome inquiries from retailers, hotels, and businesses interested in carrying Shelton Metal or exploring a custom project.

Email sales@sheltonmetal.com with your business name, website, location, and a little about what you have in mind. We’ll share the appropriate information and discuss availability, quantities, and timelines.

Orders, Policies & Product Care

Treasures to be gifted, used, loved, and passed down. Below, you’ll find helpful information about ordering, caring for your pieces, and contacting our team.

Order Timing

In-stock jewelry and homeware generally ship within 1–2 weeks, unless otherwise noted.

Made-to-order pieces, including our Game Collection, follow the timeframe listed on the product page. Custom jewelry timelines are outlined in your proposal or invoice.

Processing and production times do not include shipping. If you need something for a specific occasion, please contact us before ordering. Expedited shipping does not shorten production time.

If your order cannot ship within the promised timeframe, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a full refund.

Returns & Exchanges

Eligible purchases may be returned for exchange or online store credit within 30 days of delivery. Change-of-mind returns are not refunded to the original payment method.

Items must be unused, unworn, and unaltered, with original packaging and all components included. Please contact us before returning anything and ship approved returns within 14 days of authorization.

Customers cover return shipping. Original shipping charges are not credited. Exchanges depend on availability, and store credit is issued after inspection.

Custom, personalized, and one-of-a-kind pieces are final sale for change-of-mind returns. Made-to-order games, sale merchandise, and specially sourced stones are also final sale when identified as such before purchase. A promotional code alone does not make an item final sale.

Custom Jewelry & Heirlooms

Your proposal outlines the design, materials, price, payment schedule, and estimated timeline. Deposits apply toward your total, and the remaining balance is due before shipment or pickup unless otherwise agreed.

One round of design adjustments within the original scope is included before final approval, unless your proposal states otherwise. Please carefully confirm your design, ring size, and engraving. Additional changes or resizing may involve a fee.

Before production, cancellation charges are limited to nonrefundable work or sourcing costs disclosed and accepted in advance, where permitted by law. Once production begins, custom pieces are final sale for a change of mind.

Contact us before sending heirloom jewelry or materials. Use tracked shipping with appropriate insurance. We will discuss reuse risks and agree on the handling of unused materials before work begins. Independent appraisals should be obtained for insurance purposes.

Shipping & International Orders

Shipping options and charges are provided at checkout or on your invoice. Tracking is sent when your order ships.

Please check your address carefully and contact us immediately about changes. Updates may not be possible once fulfillment begins.

International customers are responsible for duties, taxes, and customs fees unless expressly included at checkout. Customs clearance may add delivery time. Please contact us before refusing a shipment so we can explain the available options.

Damaged or Missing Orders

Please inspect your order upon arrival. Report damage, incorrect items, or missing contents promptly, ideally within seven days, with your order number and photographs. Keep the packaging while we review the issue.

For lost packages or deliveries you cannot locate, contact us so we can investigate with the carrier and help resolve the concern.

Product & Care

Subtle variations in texture and finish are part of the character of many Shelton Metal pieces as they are handmade in small batches. Brass and silver may develop a natural patina over time.

Always follow the care instructions provided with your specific piece.

• Jewelry: Remove before swimming, showering, exercising, or cleaning. Avoid perfume, lotions, and harsh chemicals. Wipe gently with a soft cloth and store pieces separately.
• Plated, vermeil, and gold-filled pieces: Avoid abrasive polishing and prolonged moisture. Contact us about refinishing or replating.
• Pearls, gemstones, and inlays: Clean gently with a soft cloth. Avoid soaking, acids, harsh cleaners, and unapproved ultrasonic or steam cleaning.
• Homeware and serving pieces: Hand wash gently with mild soap and dry promptly. Avoid dishwashers, prolonged soaking, and abrasive scrubbers unless the product instructions state otherwise.
• Game Collection: Wipe with a soft cloth and store pieces to prevent scratching. Keep metal polish away from decorative inlays.
• Candleholders: Use securely fitted candles on a stable, heat-resistant surface. Allow wax to cool before cleaning and never leave burning candles unattended.

Please contact us before using a cleaner or polish if you are unsure whether it is suitable. We personally love lemon juice and baking soda for cleaning our natural lead free brass products.

Repairs & Support

We offer repair assessments for Shelton Metal jewelry. Email photographs and a description of the issue before sending your piece.

We will review workmanship concerns and discuss available solutions. Normal wear, accidental damage, resizing, and refinishing may involve a fee, quoted before work begins.

Purchases through retail partners follow that retailer’s order and return policies. Wholesale purchases follow their separately agreed terms.

Contact Us

Email sales@sheltonmetal.com with your question and order number, when available.

These policies do not limit rights that apply by law, including rights concerning defective, damaged, incorrect, or undelivered goods.

Shelton Metal, LLC.